Jobs.com.cy Recruitment, on behalf of our client, a developer and operator of a world-class leisure and hospitality facility in Cyprus, is seeking to recruit a Commercial Manager to join their expanding team in Ayia Napa. The Commercial Manager will be responsible for overseeing and implementing all commercial strategies, ensuring efficient and profitable operations. The ideal candidate will possess a degree in Business Management, Hospitality, or a related field, and have over 5 years of relevant experience. Fluency in both Greek and English, both written and spoken, is essential. A highly attractive remuneration and benefits package, including private medical insurance, is offered based on skills and experience.
Key Duties and Responsibilities:
- Manage day-to-day operations within budget guidelines and to the highest standards.
- Identify and pursue new business opportunities and develop growth strategies.
- Advise management on process and strategy improvements.
- Oversee projects from inception to completion, addressing risks and mitigating problems.
- Achieve financial budgets by maximizing revenue, minimizing costs, and increasing productivity.
- Develop long-term and short-term strategies, pricing strategy, budgets, and forecasts.
- Manage the Division's invoicing and collection cycle, meeting company targets.
- Create and report on the annual Commercial Area business plan, including operating budgets, marketing plans, customer service improvement programs, staffing plans, and more.
- Ensure all tenant agreements are in place and adhered to.
- Develop and manage client incentive and retention schemes, maintaining sustainable and productive relationships.
- Assess risks associated with new initiatives, ensure deadlines are met, and handle unexpected situations.
- Build and maintain relationships with external suppliers to ensure the highest quality service.
- Represent the business at conferences, trade fairs, and networking events, effectively communicating value propositions.
- Provide executive leadership across the Commercial Department, ensuring effective management and performance systems.
- Conduct regular performance evaluations and staff meetings to maintain high morale and quality standards.
- Collaborate with the Marketing Team to develop and manage marketing, advertising, and PR strategies.
- Conduct market research to determine requirements for existing and future products.
- Analyze customer research, market conditions, and competitor information to inform marketing strategies.
- Manage the design and creation of all marketing collateral.
- Implement systems and processes to provide exceptional customer service to all customers, tenants, and contractors.
Key Skills and Experience:
- BSc or Master’s degree in Business Management, Hospitality, or a related field.
- At least 8 years of relevant experience in similar operations.
- Knowledge of lease agreements and permits.
- Proven retail facilities management experience.
- Up-to-date with food and beverage trends and best practices.
- Ability to work as part of a team, manage personnel, and meet financial targets.
- Fluency in both spoken and written Greek and English.
- Excellent listening, negotiation, presentation, and communication skills.
- Ability to multitask, prioritize projects, and maintain creativity, integrity, and confidentiality.
- Guest-oriented and service-minded.
- Proficiency in computer software programs (MS Office, restaurant management software, POS).
- Self-motivated and able to complete projects with limited supervision.
Key Benefits:
- Attractive salary package.
- Excellent working environment.
- Annual incentive bonus.
- Monetary vouchers for birthdays and other special occasions.
- Options to enroll in the company's medical insurance plan.
- Possibilities to enroll in the company's pension plan.
- Opportunity for professional advancement within a leading leisure and hospitality organization.
